Book Appointment

Please aim to arrive 5-10 minutes before your scheduled appointment with clean/makeup-free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service. If you are running more than 15 minutes late, your appointment will be automatically cancelled & rescheduled for the next available date.

A minimum of 24 hours' notice is required to reschedule/cancel a booked appointment without penalty.

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. Please do not come to your appointments sick for your safety and that of staff and other clients. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance for last-minute cancellations or rescheduling will be permitted for sickness or family emergencies. After that, the cancellation and no-show policy are in effect.

As a courtesy, appointment reminders are sent out 72 and 24 hours by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you reschedule or show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A credit card deposit for all new clients or appointments over $60 will be required at the time of booking and will not be charged unless the above-mentioned has occurred. This is to protect the time set aside, especially for you, and to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention, and of course, the best lash work Calgary has to offer!

You are paying for the artist's time, product, and other expenses to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns. If a fix can address your concerns, it will be done with a complimentary 30-minute express touch-up if it is the application's or the product's fault. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.